nusagg Platform Privacy Notice
This page describes what we collect when you use nusagg and how we keep that data protected. We at nusagg take your privacy seriously. When you create an account, deposit funds, or place a bet on our platform, you share information with us. We explain here what we do with it, who may see it, and what rights you have.
Our services are available only where local law permits. We operate across Indonesia and other supported jurisdictions. Your data may be processed by our team in multiple locations. We use industry-standard encryption and access controls to protect your account details, payment information, and betting history.
If you have questions about how we handle your information, you can contact our support team via email or through your account settings on nusagg. We respond to data requests within standard processing windows.
What We Collect on nusagg
We collect information in three main categories. First, account data: your email address, phone number, full name, date of birth, and residential address. We need these to verify your identity and comply with local regulations. Second, payment data: the payment method you choose (DANA, e-wallet, mobile banking, bank transfer, or local payment), transaction amounts, and timestamps. We do not store your full card or wallet credentials; our payment processors handle that. Third, activity data: which markets you view, which bets you place, your login times, and your device type.
We also collect technical information: your IP address, browser type, and operating system. This helps us detect fraud and keep your account secure. If you contact our support team, we keep records of those conversations. If you upload documents for account verification—such as an ID card or proof of address—we store those files securely.
KYC documents on nusagg
We ask for identity verification when you open an account or when you reach certain withdrawal thresholds. This is a legal requirement in most jurisdictions where we operate.
How We Use Your Data
We use your information for several purposes. We verify your identity to prevent fraud and money laundering. We process your deposits and withdrawals using your payment method. We send you account notifications—login alerts, bet confirmations, withdrawal status updates. We analyze betting patterns to improve our platform and detect problem gambling signals. We comply with legal obligations in Indonesia and other jurisdictions where we operate.
We do not sell your personal data to third parties. We do not use your information for marketing unless you opt in. We do not share your betting history with other websites or apps. Our staff can access your account only when necessary—for example, to help you recover a lost password or investigate a disputed transaction.
Third-Party Processors
We work with payment processors to handle online payment, e-wallet, mobile banking, and bank transfers. These companies see your transaction details but not your full account history. We use cloud hosting providers to store our servers; your data may sit outside Indonesia. We use email and SMS services to send you notifications. We may use fraud-detection services to flag suspicious activity. All these partners sign agreements to keep your data confidential.
Your Rights on nusagg
You have the right to access your data. You can download your account history, betting records, and deposit receipts from your nusagg dashboard. You have the right to correct inaccurate information—if your address is wrong, you can update it in account settings. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as marketing emails.
To exercise these rights, contact our support team. We will respond within standard processing windows. Some requests may take longer if they require manual review or if we must retain data for legal reasons.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences on nusagg. These are essential for the platform to function. We also use analytics cookies to understand how users navigate our site—which pages are popular, where people drop off, which devices are most common. You can disable non-essential cookies in your browser settings, but this may affect your experience.
Data Retention
We keep your account data as long as your account is active. After you close your account, we retain transaction records for at least five years to comply with anti-money-laundering regulations. We delete marketing data and analytics data after two years. If you request account deletion, we anonymize your personal information but keep transaction records for legal compliance.
Contact nusagg
If you have questions about this privacy notice or how we handle your data, contact our support team. We offer multilingual help in English and Indonesian. You can reach us via email through your nusagg account dashboard or through the contact form on our website. We aim to respond to privacy inquiries within five business days.
This privacy notice may change as we update our platform or comply with new regulations. We will notify you of material changes via email or through a notice on nusagg. Your continued use of our platform after such changes means you accept the updated notice.